Privacy Policy

Introduction

This Privacy Policy explains how genusligvn Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

• Company: genusligvn Ltd
• Registration Number: C72893
• Address: Triq San Ġorġ 31, Sliema SLM 6278, Malta
• Email: privacy@genusligvn.top
• Phone: +356 22790755

Data Collection

We collect personal data that you provide to us directly and automatically when you use our website and services. The data we collect includes:

• Contact Information: Name, email address, phone number, and postal address when you contact us or book services
• Service Information: Details about your yoga experience, health considerations, and class preferences
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources
• Communication Records: Records of your correspondence with us, including emails and phone calls
• Payment Information: Billing details and transaction records when you purchase our services

Use of Your Data

We use the personal information we collect for the following purposes and how we use your information is based on legitimate business interests and your consent:

• To provide and deliver our yoga services and classes
• To process bookings and manage your class schedules
• To communicate with you about our services, schedules, and updates
• To respond to your enquiries and provide customer support
• To improve our website functionality and user experience
• To send marketing communications about our services (with your consent)
• To comply with legal obligations and protect our legitimate interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Obligation: When processing is necessary to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Generally, we retain client information for up to 7 years after your last interaction with us for business and legal purposes. Website usage data is typically retained for up to 2 years. You may request deletion of your data at any time, subject to legal requirements.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security assessments, and staff training on data protection.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

• Email: privacy@genusligvn.top
• Phone: +356 22790755
• Post: genusligvn Ltd, Triq San Ġorġ 31, Sliema SLM 6278, Malta

You also have the right to lodge a complaint with the Malta Information and Data Protection Commissioner if you believe we have not handled your personal data in accordance with data protection law.